We pride ourselves on creating timeless pieces, custom or otherwise. All items in our inventory are handmade by dedicated craftsmen, and many can be personalized. Consider personalizing an item from our standard inventory to receive your special gift or heirloom more quickly.

Our team is here to collaborate wherever you’re at in the design process. We can help generate designs from scratch, or offer ways to complement your existing ideas.

The average piece takes anywhere from 6-8 weeks to design, craft, and finish at our studio in Ingram, TX. Good things come to those who wait—but good things can also come more quickly by personalizing a handmade item from our standard inventory!

We’ll always do our best to get your special gift on time! However, our last shipment date before the holiday season is December 18th, so submitting your order 90 days prior will help ensure it arrives by Christmas. If the custom item is not available by Christmas, a presentation box with a hand drawn image of your item can be provided as a substitute.

Throughout our custom product creation process, we prioritize your satisfaction and are happy to make any changes along the way. While delivered custom product are non-refundable, handmade items from our standard collection can be refunded or exchanged for store credit.

Costs vary based on size, material, and the design of your item. Payment is made in advance of construction, after the design is finalized.

Yes, existing pieces can be personalized with engravings. Other modifications can be discussed with a member of our team.

At Clint Orms, we’re honored to put our heritage and skills to the service of celebrating yours. What matters most to us is that we create a precious piece that represents what matters most to you.

Yes! Gift cards are a wonderful way to support your loved ones in creating a custom product of their own. Your gift card balance wil be applied to the total agreed upon price after your design consultation.

Whether as a wedding gift or an intergenerational creative endeavor, a gift card is an easy way to begin making your next family heirloom!

Ship Time refers to when your order leaves our studio in Kerrville, Texas.

Many pieces are handcrafted or made-to-order, so production timelines may extend your Ship Time. You’ll see an estimated Ship Time during checkout, and we’ll notify you by email if anything changes.

Some Clint Orms pieces are produced in small batches or individually crafted by our artisans. If an item is out of stock or requires custom production, additional time is needed before it can ship.

No. Once your order has shipped, the shipping method cannot be changed.

We offer Standard Ground (5 business days), Guaranteed 2-Day, and Guaranteed Next-Day shipping. Delivery times may be longer for Alaska or non-continental U.S. addresses.

No. Expedited shipping only affects transit time once the item has left our studio. It does not shorten production or processing time.

Yes. All shipments are insured for the full value of the items purchased. Insurance costs are included in your shipping charge.

Once an order has left our studio, delivery may be affected by carrier delays or conditions outside our control. While we are not liable for delays, our team is always here to help ensure your order arrives as smoothly as possible.

Online orders can be returned or exchanged within 30 days of the original ship date, as long as the item is unused and in its original condition.

Custom merchandise—including items that are engraved, altered, sized, damaged, or marked non-refundable—cannot be returned.

SALE, promotional, closeout, and custom/special-order items are also final sale without written consent from Clint Orms Engravers & Silversmiths.

Yes. In-store and phone orders are eligible for exchange or store credit within 14 days of the ship date. A receipt is required, and items must be in new, unused condition with original packaging.

To start a return, head to our Shipping & Returns page, scroll to the bottom, and fill out the form.

Once your return is approved, Include your Name, Phone, Email, and Return Shipping Address inside the package and send it to:

Clint Orms Engravers & Silversmiths

Attn: Returns/Exchanges

741 Water St. Suite 1

Kerrville, TX 78028

Once we receive your return, a team member will call you to confirm the next steps.

No. Customers are responsible for return shipping costs. We recommend using a trackable, insured shipping method.

Shipping fees are non-refundable unless there was an error during checkout on clintorms.com.

Refunds are issued within 3–5 days after your returned item is received and inspected. Please allow 1–2 billing cycles for the credit to appear on your statement.

Yes. You may return an item for an exchange within the designated return window. Feel free to contact us about availability so we can prepare your replacement item.

Defective or incorrect items must be reported and returned within 7 business days. All warranty defects are inspected by the manufacturer before credit or exchange is issued.

If your purchase is outside the standard return window, give us a call at (830) 367-7949 so we can discuss options and ensure you're fully satisfied.

Yes — gift receipts are available upon request.